Legal Disclaimer & Privacy Policy

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1. Introduction

Your privacy matters. This Privacy Policy explains how Top2Bottom, LLC (“we,” “us,” or “our”) collects, uses, protects, and shares your personal information when you visit our website, contact us via forms, or otherwise interact with our services in New Mexico.

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2. Information We Collect

We may collect:

• Contact details — name, email, phone number, company, and city (when provided via contact forms).

• Optional service details — type of cleaning or maintenance service requested (e.g., janitorial, snow removal, landscaping, or handyman work).

• Website usage data — your IP address, browser type, pages visited, and other technical info (collected automatically via cookies or analytics tools).

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3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide quotes or scheduling.

• Improve our services, website experience, and customer communication.

• Send occasional service updates, promotions, or information—only if you’ve opted in.

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4. Cookies & Tracking Technologies

We use standard cookies and similar tools (e.g., Google Analytics) to enhance website functionality and understand usage patterns. You can manage or disable cookies via your browser settings, though that may affect certain features.

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5. Consent & Your Choices

By submitting your information, you consent to its use for contacting you about services. You will not be charged or required to provide sensitive data such as your Social Security Number.

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6. Information Sharing & Third Parties

We do not sell your personal data. We only share your information with trusted service providers (e.g., scheduling platforms, quote management tools) as needed to fulfill your request, and they are contractually obligated to protect your data.

We will not disclose your information unless:

• Required by law or a legal request.

• Necessary to prevent fraud or respond to emergencies.

• You have given explicit consent.

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7. Data Security & Retention

We employ reasonable security measures (e.g., secure databases, limited access, password protection) to safeguard your data. While we strive to protect your information, no system is impenetrable—transmission over the internet carries inherent risks.

We retain your data only as long as needed to fulfill our business purposes or comply with legal obligations. Once it's no longer needed, we securely delete or anonymize it.

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8. Data Breach Notification (New Mexico Law)

If a security breach potentially exposing your personal data occurs, and the breach poses significant risk (e.g., identity theft), we will notify you as soon as practicable—no later than 45 days after discovering the breach—as required by the New Mexico Data Breach Notification Act.

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9. Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect information from individuals under 13 years old. If we learn that we have collected data from a child under 13 without verified parental consent, we will promptly delete it.

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10. Changes to This Policy

We may update this policy from time to time. When we do, we'll post the revised version with an updated “Last updated” date. We encourage you to check back periodically.

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11. Contact Us

If you have any questions, want to update your information, or request deletion, please contact us at:

Email: top2bottomllcnm@gmail.com
Phone: 505-670-7516
Location: Santa Fe, New Mexico, USA

Last Updated: October 22, 2025